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Q: Your add-on seems very expensive.
A: Yes, SEEMS. Are you comparing
on the right terms ? We offer many features
for free which you probably might have overlooked
where others are probably charging them. So,
if you add up all those, you may come to conclusion
we are pretty competitive and possibly hard
to compare.
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Q: Your add-on seems very expensive as compared to
others.
A: See our comparison
chart. If you do not require any upgrades,
then yes, perhaps our add-ons are not suitable
for you and may possibly cost more than some
of those one-time payment software since one
of our motivations in adopting subscription
model is to introduce upgrades and new features
without charging you extra. Then again, if you
consider many other features and services that
we provide for free whereas other vendors are
charging for them, then it may paint you a different
story. We offer trials, so if you have
not tried it out, why not give it a try first
before writing it off.
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Q: I would like to give the add-on a try. Do you provide trial ?
A: Yes, we do. Contact
us and request for a trial now, but be sure to sign up for a free user account first to expedite the process.
We will approve it as soon as possible once you provide us with your valid and activated login. What you see and use in the trial will be the exact and real thing that you would otherwise find if you have subscribed to any of the add-ons.
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Q: Can I create my own rules in the add-on XPertTrader
Indicators or Candlesticks ?
A: Yes, to certain extent. You can customize the many
rules that we have created by setting your own parameters and then mix
and match them. However, for totally new, unrelated rules, you cannot
but you can always email us and we will
code it in.
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Q: I have just subscribed to your add-on and it doesn't seem to be working or activated. Why ?
A: Once your payment is successful, the add-on should
be activated immediately. Please check that you have login
in using your account. You may also want to click on the UPDATE
button in the subscription manager if you have ChartNexus on before
you subscribe, see
instructions.
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Q: I am a new subscriber to your add-on. Where can
I learn up more about using the add-on ?
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Q: I like your add-ons and ChartNexus. Do you have any reseller program ?
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Q: I have subscribed to your add-on and I found that it is not suitable for me. Can I request for a refund ?
A: Yes, as long as it is still within the valid period
as stated in our refund policy. Please
go through it again and contact
us and provide us with the details.
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