10.1 For Newcomer

  1. I’ve already signed up and activated my account. Where should I login ?
    The account is for login to our data server using our desktop program. You need to download and install from (http://www.chartnexus.com/products/download.php). Upon installing, you will be prompted with a login window, see Section 5.2.

  2. I have signed up but yet to receive my activation code in my mailbox. What should I do now ?
    Most likely the mail has gone into your spam/junk mailbox especially if you are using Gmail/Yahoo!Mail/Hotmail OR another possibility is that you may have keyed in a wrong email during sign up. Please check in the mailbox junk/spam folders of yours OR otherwise contact us (see Section 2.8) to activate your account.

  3. When I tried to log in, this message appeared (usually because used behind proxy/firewall). What should I do ?

    Fail to connect to server for user authentication. OR
    java.net.UnknownHostException: www.chartnexus.com
       at java.net.PlainSocketImpl.connect(Unknown Source)
       at java.net.Socket.connect(Unknown Source)
       at java.net.Socket.connect(Unknown Source)

    You are most likely using ChartNexus behind a firewall or proxy server in a private network (e.g. in office). Please see Network settings (see Section 5.5) for more.

  4. I have just downloaded and installed ChartNexus. The chart is still not updated or there is nothing shown. Why ?
    You will need to key in your account information that you registered with us in ChartNexus to connect to our server. See Login To Data Server (see 5.2) for screenshots on how to do it.